Refund policy

Returns & Refunds Policy

We have a 14-day return policy. You have 14 days from delivery of the last item on your order to notify us that you wish to make a return.

Once you've notified us, you have a further 14 days to send the item(s) back to us.

How to start a return The fastest way to request a return or cancellation is through your account: https://shopify.com/57477398666/account

You can also contact us at hello@wearekijn.co.uk. Items sent back without first requesting a return will not be accepted.

Eligibility To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

Return shipping You are responsible for the cost of return shipping. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 days of us receiving the returned item (or proof that it was sent). Your original standard delivery charge will also be refunded.

Please allow additional time for your bank or card provider to process the payment.

Damages and issues Please inspect your order on arrival and contact us immediately at hello@wearekijn.co.uk if your item is defective, damaged, or incorrect so we can make it right.

Exceptions — non-returnable items The following cannot be returned:

• Personalised or custom-made items
• Sealed items that have been opened and cannot be returned for hygiene reasons
• Sale items and gift cards

Exchanges To exchange an item, return it using the process above and place a new order separately once your return is accepted.